RETURN & REFUND POLICY

Last updated October 27, 2026

At Swee Aik, every roasted and braised item is cooked fresh on the day of delivery. Please read this policy before placing your order.

RETURNS

For food hygiene and safety reasons, we cannot accept returns of roasted or braised meats once they have been delivered.

CHANGES AND CANCELLATIONS

Because we prepare your order specially for your delivery date, please contact us at least 2 days before delivery if you need to change or cancel it.

• Changes to items, delivery date or address can be made up to 1 day before delivery, subject to availability.
• Cancellations made at least 2 days before delivery receive a full refund.
• Orders cancelled after that, including orders for whole roasted pigs, suckling pigs and praying sets prepared to order, cannot be refunded.

WRONG, MISSING OR DAMAGED ITEMS

If your order arrives with a wrong or missing item, or is damaged in transit, please contact us on the day of delivery with your order number and a photo. After checking, we will replace the item, deliver what's missing, or refund that item.

QUALITY CONCERNS

If you are not satisfied with the quality of your food, please contact us within 24 hours of delivery with a photo and a description of the problem. Please keep the food until we have reviewed your case. Where the problem is ours, we will offer a replacement or refund.

DELIVERY

• Please make sure someone is available at the delivery address during your selected time slot.
• If we cannot deliver because no one is available or the address is wrong, re-delivery may incur an additional fee.
• We deliver on a best-effort basis within your selected time slot. Arrival times may vary with traffic conditions. Please allow extra time for delivery, especially in wet weather, as we put road safety first.

HOW REFUNDS ARE MADE

Approved refunds go back to your original payment method within 7–14 working days.

QUESTIONS

If you have any questions about this policy, please contact us:
Phone / WhatsApp: +65 6911 0519
Email: hello@sweeaik.com

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